Services Summary

The rights of our Residents are our primary concern and so our philosophy of Care reflects this in the services and environment we provide and in our encouragement of the Residents to exercise their rights to the full.

Aims and Objectives

Our aim is to provide high quality Care to meet the specific needs and wishes of our Residents.

We aim to offer and provide high quality Care with sensitivity and understanding in a warm, happy and comfortable environment.

A Care plan will be formulated individually to support each Resident's needs allowing independence and privacy and upholding their dignity in the following ways: ­

Privacy

Helping our Service Users with intimate needs and situations discreetly.

Allowing and helping Residents to furnish and equip their rooms to their own wishes and enabling them to use them at their own choice for meals, leisure and entertaining.

Offering Residents the choice of where and with whom they spend time.

Giving privacy to receive and make telephone calls if they wish, to open and read mail and see visitors and advisors.

Ensuring information regarding each Resident remains confidential.

Dignity

Disabilities can undermine dignity - to avoid this, each Resident will be treated as a valued individual by assisting them to maintain as close a lifestyle of their own as possible. This is achieved by ensuring they have their own clothing and that their personal appearance is as they wish. Also, in offering a range of activities enabling Residents to express themselves as an individual, we try to eliminate any discrimination that may occur through physical or mental disability.

Independence

We understand that our Residents have given up a great deal of their independence when they become part of a communal group residing in a Care Home. We therefore encourage clients to continue to use every opportunity to think and act for themselves by providing personal and technical assistance in a tactful way maximizing each Resident's ability for self Care, interaction with others and continuing normal daily living activities unaided.

Assisting Residents to take reasonable and informed risks.

Encouraging and promoting contacts with activities and interests outside the Home encouraging Residents to be involved with and contribute to their Care and its recording. Therefore encourage clients to continue to use every opportunity to think and act for themselves by providing personal and technical assistance in a tactful way.

Facilities

The Home is friendly and comfortable and aims to provide a safe Homely environment. We have a range of equipment of assist with all aspect of daily living including adjustable beds where necessary, pressure relieving mattresses when required, bath rails, bed rails and a Shaft Lift. All rooms are furnished but Residents are welcome of bring in any of their own pieces or pictures that they wish. The Home is not suitable for total wheelchair dependent Service Users.

As to assist our Service Users with Dementia we have alleviated steps where possible from the internal structure of the building.

We also have assisted Bathing facilities for our Residents who are particularly frail or mentally impaired and need assistance bathing.

A professional cook does our catering with individual dietary needs being dealt with.

We have an in house laundry system but ask that all items of personal clothing are marked with the Residents name and that anything requiring special laundry Care is dealt with by relatives and that the staff are made aware of these.

Service Providers

Mr. and Mrs. Kitchen are the owners of the Home and service providers. They are on site at The Laurels on a day to day basis.

The Registered Manager is Mr. Richard KITCHEN

The Duty Care Manager is Mrs. Heidi Lambert who has many years experience in the Care Home sector and is, at present, in the process of entering into her NVQ 3 in Care. She has a team of 19 staff covering day and night duties at the Home, ensuring continuity of Care. The staff include Health Care Assistants, 1 full time cook, 1 part time cook, 1 cleaner, 2 handymen and 1 gardener.

The majority of staff hold Basic Food Hygiene Certificates and undergo annual training in Fire Safety, First Aid, Abuse prevention, Dementia awareness and Client Handling. 

The staff have a wide range of experience of cover the needs of the Residents and offer high quality Care of all.

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